An AI receptionist should understand the business it represents. We build telephone and WhatsApp agents around company knowledge, enquiry flows and the information your team needs. Connect them with LilaCRM so the conversation can become an organised follow-up instead of another isolated message.
Knows the business
Shape responses around your services, opening hours, coverage, common questions and agreed boundaries. Build the agent around real customer needs.
Telephone conversations
Create a voice experience for enquiries and first-line assistance. Gather useful details and design an appropriate route to a person or a follow-up.
WhatsApp conversations
Design messaging flows customers can return to, with company context and a clear transition to human help. Channel activation is configured for each business.
Connected to LilaCRM
Company-scoped enquiries, call history and inbox workflows keep the business context close to the customer record. We scope the integration to your operation.
People stay involved
Define escalation rules and human handover. AI, paused and human-only inbox controls let your team choose when an assistant should take part.
Made for your workflow
Start with a focused use case, test real scenarios and agree what the agent can do before rollout. Ask us about a bespoke demonstration.